Membership Coordinator

The Canadian Council for Aboriginal Business (CCAB) is a national Indigenous, non-partisan association. Our mission is to promote, strengthen, and enhance a prosperous Indigenous economy by fostering business relationships, opportunities, and awareness.

The primary role of the Membership Coordinator is to support the Manager of Membership and department. The individual in this full-time role will coordinate the day-to-day administrative aspects of the Membership program. CCAB is looking for a Coordinator to help support Membership engagement and retention by performing job duties as outlined below.

The Membership Coordinator is responsible for:

Key Responsibilities:

• Provide excellent customer service for CCAB Members.
• Providing administrative support for the Membership department with a focus on the areas of database management, prospect research, and customer service.
• Communicating with members to understand their needs and explain product value.
• Build relationships with members based on trust and respect.
• Collaborating with internal departments to facilitate member need fulfillment.
• Data entry in CRM membership management database (MPower) or experience working in other CRM database systems.
• Responsible for Accounts Receivable (AR) collection of past due membership fees and other CCAB outstanding /past due AR.
• Updating Membership Profiles using Microsoft WordPress.
• Develop and organize member prospect spreadsheets complete with critical contacts and background information.
• Assist the Manager in the coordination of all Membership Committee meetings.
• Responsible for Accounts Receivable (AR) collection of past due membership fees and other CCAB outstanding /past due AR.
• Perform other related duties of a comparable level/type as assigned.

Qualifications:

• A post-secondary diploma/degree in office administration, business, communications, or related fields is preferred
• Two (2) years of administrative experience preferred
• Excellent verbal and written communication skills
• Analytical, operational, and computer skills
• Highly motivated team player with positive interpersonal skills
• Demonstrated knowledge and experience with Microsoft Office suite including Word, Outlook, Excel, PowerPoint
• Familiarity with Microsoft WordPress and CRM Database systems (i.e., MPower Technologies) will be considered an asset
• Previous knowledge or experience with Customer Relationship Management (CRM) and sales database systems
• Good judgment, discretion, tact, and the ability to collaborate easily with senior leaders within the charitable, government, or business sectors
• Research and data collection skills
• Bilingual in English and French

Considered an Asset

• Demonstrated experience working with diverse cultures.
• Established connections within the Indigenous business community and non-profit are assets.

How to apply:

Submit your resume and cover letter to hr@ccab.com via email with the Membership Coordinator in the subject line: no phone calls or agencies.

Position Type: This is a full-time position. The location is anywhere in Canada, with hours from 9 a.m. to 5 p.m., Monday through Friday.

We want to thank all applicants who applied for this opportunity; however, you will only be contacted if your candidacy is being considered. CCAB is committed to an inclusive and accessible recruitment selection process. If you are invited to an interview and require accommodation, please advise us before our meeting.

We encourage applications from First Nations, Métis, Inuit, and all other qualified candidates.

For more information about Canadian Council for Aboriginal Business, visit www.ccab.com